[vc_row][vc_column][vc_custom_heading text=”FAQ” use_theme_fonts=”yes”][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Important thing to know before you sign up with any isp. Ask the right questions and compare apples.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″][vc_toggle title=”How does wireless internet work?”]The good news is that satellite or wireless internet doesn’t require cables or wires to work. You can be anywhere in your house and be connected to the internet. We install a small antenna/dish on your roof that communicates with the closest tower to you. However, its efficacy is highly contingent upon your dish’s clear line of of sight to our tower.[/vc_toggle][vc_toggle title=”What is Contention ratio and how it affects your speed?”]In general, the speed of your internet connection depends on your type of package or plan and you have the control to decide what you want depending on your specific needs when using the internet.
Screamer Telecoms only offers a 1:1 contention, so no sharing is caring business and therefore you get your guaranteed speed. When your contention ratio is high – meaning a lot of people are connected to the same line as you – it can potentially drag down your broadband speeds.
Most internet providers on average provide a 1:10 contention to offer competitive pricing. The higher the contention, the higher your chance of not getting your actual speed. Make sure you confirm their contention ratio. This is just the reason why our 5mbps is enough to stream and you don’t need a 10mbps for that.
Think of it like a road. A small road can easily handle 20 cars cruising up and down it at various points throughout the day, but if all 20 cars try and pull out onto the same section of the road at once, they won’t be able to go very fast and might cause a jam.[/vc_toggle][vc_toggle title=”Is there coverage in my area?”]We have great coverage across Gauteng and outlying areas.
See <coverage map>. To ensure we have you covered, just send your physical address to email@example.com and we will let you know.[/vc_toggle][vc_toggle title=”Is a router provided?”]Yes[/vc_toggle][vc_toggle title=”How long to get up and running?”]3-5 Working days from receiving your application.[/vc_toggle][vc_toggle title=”What is your uptime guarantee?”]99.9% Guaranteed uptime.
Our data centre is Tier 4 certified which offers a 99.999% uptime Service Level Agreement which makes it one of the most advanced and fail proof in the country. We have built, operate and maintain our own state of the art, Carrier grade, Licensed Telecommunications network.
Screamer’s Monitoring Centre watches your network around the clock and let you know about a problem before you even notice it, and as we don’t rely on anyone else’s network and service agreements, we will have it resolved within minutes or have a team on site within 2 hours.[/vc_toggle][vc_toggle title=”How fast are your download and upload speeds – are these guaranteed?”]Guaranteed download speed as we only offer a 1.1 Contention type bandwidth.
Upload speed is 60-80% of your download speed.[/vc_toggle][vc_toggle title=”Do you have download limits?”]No fair usage policy or throttling or softcap on our uncapped packages and you can use unlimited downloads.[/vc_toggle][vc_toggle title=”What about technical support?”]Our call centre is open Mon – Friday 7-00 to 22-00 and weekends and Public holidays 8-00 to 14-00.[/vc_toggle][vc_toggle title=”When is my first payment due”]The great news is that you only pay your instalment at the end of the month. As it is a prepaid service the first month deduction will be prorata billed for the previous month and upfront for the new month.[/vc_toggle][vc_toggle title=”How do I apply?”]Our application process is easy and completely hassle free.
Firstly, we would need to confirm coverage for you. Send your physical address to firstname.lastname@example.org.
Once confirmed we will send you an application form which needs to be completed and send back to us with the required documentation and we will do the rest to ensure you get connected within 3-7 working days.[/vc_toggle][vc_toggle title=”How much speed do I need?”]Streaming Speed Recommendations:
|Activity||1 User||Up to 4 Users|
|Basic Web Use and social, email||1Mbps||4Mbps|
|Streaming Standard Video||4Mbps||16Mbps|
|Streaming HD Video||8Mbps||10Mbps|
|Standard Video Call||1Mbps||4Mbps|
[/vc_toggle][vc_toggle title=”What Costs Should You Look Out For?”]We have different installation options. There is no hidden cost or any additional lines / line rentals. You only pay for your selected package.
See installation options:
We have different options for installation as listed below and hoping that you would find a suitable option.
Ø 24 Months free installation all hardware included worth 5500-00 (Not available for Capped packages)
Ø 12 Months 50% discount on installation @ R2000-00 upfront and once off cost with all hardware included. (Not available for Capped packages)
Ø Month to month you can rent the equipment at an additional R250-00 per month. So it will be the selected package +250-00 per month and upfront and once off installation cost of R650-00
Ø Alternatively, if you don’t want to rent the equipment and prefer a once off upfront cost of R4000-00 for month to month contract which includes all the hardware and installation cost, you can do that too.
Ø Or if you prefer a on month to month contract if you have your own hardware (cpe unit,dish antenna router etc) the installation cost will only be 650-00 upfront and once off. (Need to confirm compatibility)[/vc_toggle][vc_toggle title=”How Much Data Do You Need for home internet?”]
|Online Activity||Measurement Reference||Data Usage|
|Surfing the Web||1 hour||184MB|
|Sending/Receiving Emails||1 email||0.4MB|
|Using Social Media||1 hour||94MB|
|Online Gaming||1 hour||34MB|
|Streaming Music||1 hour||55MB|
|Streaming HD Video||1 hour||1.7GB|
|Streaming 4K Video||1 hour||8GB|
|Cloud-based Security Camera||1 month||60GB|