Managed Services · South Africa
Managed IT Services & LANs — secure, stable, scale-ready
Stop juggling vendors and firefighting tickets. With Screamer as your MSP in South Africa, you get a senior team to design, deploy and run your LAN & Managed Wi-Fi, handle endpoint management (patching, EDR/XDR), secure Microsoft 365 / Google Workspace, and monitor everything 24/7 from our SA-based NOC — all under a clear, penalty-backed SLA.
- South African NOC · 24/7 monitoring & rapid response
- Fast rollout · zero-touch device onboarding
- Security-first · hardening, EDR/XDR, email security, backup
- One provider · Internet, LAN, Wi-Fi, Voice & Cloud
Managed IT Services in South Africa — Secure LANs, Enterprise Wi-Fi, Endpoint Protection & 24/7 NOC
LAN design & structured cabling
Site surveys, Cat6/Cat6A, fibre uplinks, racks & power. Tested, labelled, documented.
- L2/L3 switching, QoS & routing
- Redundant links & PoE budgeting
- As-built maps & patch schedules
Managed Wi-Fi (Wi-Fi 6/6E/7)
Controller WLAN with guest portals, analytics and seamless roaming.
- RF planning & heatmaps
- VLAN SSIDs: staff/guest/IoT
- Captive portal & usage reports
Endpoint & server management
Windows/Mac/Linux via RMM — patching, EDR, policies & remote support.
- Baseline hardening & MDM
- Software & driver lifecycle
- Asset & warranty tracking
Backup & disaster recovery
Protect Microsoft 365/Google Workspace & servers with immutable backups and tested restores.
- RPO/RTO runbooks
- On-prem & cloud targets
- Quarterly recovery tests
Email & identity security
Anti-phish, DKIM/DMARC, MFA, SSO and conditional access.
- Secure mail gateways & archiving
- Role-based access & JIT
- Security awareness training
Monitoring, SLAs & reporting
Real-time telemetry, automated alerts, monthly KPI reports and escalation paths.
- 24/7 NOC & on-call
- SLA with penalties
- Change control & CAB
Move your LAN to Screamer — cut costs, harden security, fix issues faster
Hand your LAN, Wi-Fi and endpoint management to a South African MSP with real SLAs. We reduce cost, remove risk and give your teams a faster, more secure network — without the IT drama.
Lower IT spend
Share printers and Internet, standardise hardware and move from ad-hoc call-outs to predictable MSP OPEX.
Centralised data & backups
Store files on a secured server or cloud share with scheduled backups, versioning and disaster recovery runbooks.
Security by design
EDR/XDR, patching and MFA on every device. Segment staff/guest/IoT with VLANs and enforce least-privilege.
Share resources safely
Company-wide print queues, shared apps and licensed software pools — with roles, audit logs and usage controls.
Fewer outages, faster fixes
24/7 NOC monitoring, automated alerts and trained engineers on call. MTTR tracked and reported.
SLA you can measure
Clear response & restore targets, monthly KPI reports, change control (CAB) and real escalation paths.
Scale without rework
Zero-touch provisioning for switches/APs and laptops. Add sites/users in days with policy-as-code.
Compliance & visibility
Asset & warranty tracking, audit trails, DNS/URL filtering, and reports for POPIA/ISO-style controls.
Secure Microsoft 365 & Google Workspace — end-to-end
Microsoft 365 hardening
MFA everywhere, Conditional Access, Defender for Office (safe attachments/links), SharePoint/OneDrive permissions hygiene, Teams security baselines.
Google Workspace controls
Context-aware access, strong 2SV, OAuth app controls, Drive DLP, Gmail anti-phish/sandboxing — with backup of Mail and Drive.
Identity & SSO
Entra ID / Google Identity, passwordless options, RBAC least privilege, audit trails and Conditional Access for risky sign-ins.
Business Internet & Network Services in Gauteng — Fibre, Microwave Wireless, LTE, SD-WAN, Voice & Cyber Security
Business
Business Fibre (FTTB/DIA)
Symmetric, low-jitter links with static IP & 1:1 contention for VoIP, cloud, POS & CCTV.
Explore Business FibreBusiness Wireless (Microwave)
Rapid install where trenching stalls; engineered LOS and resilient last-mile.
Explore Business WirelessBusiness LTE
Day-1 connectivity & SD-WAN failover. Private APN / static IP options.
Explore Business LTESD-WAN & Managed WAN
App-aware routing, zero-touch rollout, measurable SLAs & real-time monitoring.
See SD-WANVoice & Cloud PBX
VoIP, SIP trunks, Teams integration, call recording and number porting.
Explore VoiceCyber Security
NGFW/IPS, EDR/XDR, ZTNA/SASE & email/identity protection with 24/7 SOC.
Secure my businessHow we roll out your Managed LAN — Discover → Design → Deploy → Operate
Clear milestones, zero surprises, full visibility. We handle the heavy lifting and keep you in the loop at every step.
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Discovery — audit sites, apps, risks & compliance. Inventory & topology capture.
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Design — LAN/WLAN, IP addressing, VLANs, security baseline, runbooks & SLAs.
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Deploy — cabling, switches/APs, endpoint enrolment, policy-as-code rollout.
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Handover & operate — monitoring, reporting, CAB & change control, capacity planning.
Screamer SLA — 99.95% uptime, 15-min response, 4-hour restore targets
Contracted uptime, latency/jitter and response/restore commitments for Managed Services, LAN/Wi-Fi and Business Internet. Proactive monitoring, real escalation paths and predictable MTTR — no surprises.
Uptime
99.9%–99.95%
Measured monthly; service credits on breach.Response
15–30 minutes
P1 ≤15 min ack; P2 ≤60 min.Restore
≤ 4 hours (P1)
Workarounds + failover where available.Monitoring
Real-time telemetry
Loss, jitter, MOS, capacity trends.| Priority | Examples | Response | Restore target |
|---|---|---|---|
| P1 — Critical | Site down, core switch/WAN outage, voice offline | ≤ 30 min (15 min NOC acknowledgement) | ≤ 4 hrs (workaround first; failover if present) |
| P2 — High | Degraded performance, packet loss, partial site impact | ≤ 60 min | Same business day or change window |
| P3 — Standard | Single user/device, non-urgent config/change | Next business day | Planned window / CAB approval |
What’s included
- 24/7 monitoring, alerting and incident management
- WAN/LAN/Wi-Fi device management & configuration backups
- Security updates, critical patching and emergency changes
- Monthly SLA reports: uptime, MTTR, incidents, capacity
- Escalation matrix: NOC → L2/L3 engineers → management
Service credits
- Credits apply when measured uptime or restore targets are breached
- Calculated against monthly fee for the affected service
- Not applicable during planned maintenance/change windows
Exclusions (common)
- Customer power issues, force majeure, unapproved third-party changes
- Physical access delays, rooftop restrictions, cabling damage
- Unsupported or end-of-life hardware/software
Managed Services vs Break-Fix — uptime, security and scale without the chaos
| Area | Managed Services (Screamer) | Break-fix |
|---|---|---|
| Uptime | 24/7 monitoring, automated remediation | Reactive after outages |
| Security | Hardening, EDR/XDR, email security, MFA | Ad-hoc tools, inconsistent |
| Costs | Predictable OPEX & SLAs | Unplanned CAPEX & call-outs |
| Scale | Zero-touch onboarding, templates | Manual setup per device |
| Accountability | KPI reports, CAB, root-cause analysis | No formal service reviews |
Managed Services for Retail, Construction, Mining, Logistics, Healthcare & More
We design, deploy and run secure LAN/Wi-Fi, endpoints and connectivity for high-uptime operations across South Africa.
Retail & QSR
POS reliability, guest Wi-Fi, CCTV backhaul, store-in-a-box kits, PCI-friendly controls.
Construction
Temporary sites with LTE/wireless, Wi-Fi mesh, surveillance, plan rooms & time-lapse feeds.
Mining & heavy industry
Rugged Wi-Fi, segmented OT/IT VLANs, CCTV backhaul, remote camp connectivity, access control.
Logistics & warehousing
Scanner-friendly Wi-Fi, SD-WAN to DC/cloud, APN for fleet IoT, yard CCTV without choking office apps.
Healthcare & clinics
EHR/EMR prioritisation, device segmentation, secure imaging backhaul, continuity planning.
Financial & professional services
Identity-first security (MFA/SSO), QoS for UC/VDI, email security, compliant backups & archives.
Manufacturing
Stable links for MES/SCADA, camera backhaul, VLAN policy for production vs office traffic.
Education & campuses
High-density Wi-Fi, identity-based access, content filtering and layered cybersecurity.
Hospitality & venues
Guest portals, bandwidth fairness, CCTV and POS separation, resilient last-mile connectivity.
Service areas
Rapid on-site support in major metros with nationwide remote management. Full coverage list below.
View full list of areas we serve
- Akasia, Theresapark
- Alberon
- Alberton, New Redruth, Raceview
- Arcon Park
- Atteridgeville
- Azaleapark
- Baphelong
- Bedworth Park
- Bedworth Park & Vanderbijlpark S.E.10
- Bela-Bela
- Blackheath
- Brakfontein
- Brakpan
- Brakpan, Weltevreden, Brenthurst
- Buffelspoort
- Carltonville
- Cashan
- Centurion
- Dalview
- Dalview, Denneoord, Kenleaf
- Daspoort
- Daspoort, Booysens, Claremont
- Dawncity Complex
- Delmas
- Delmas AH
- Die Wilgers
- Dinokeng
- Droogfontein
- Duncanville
- Edenvalle
- Eloff
- Equestria
- Equestria, Willowbrae AH
- Florauna
- Gladwood AH
- Glen Donald
- Heidelburg
- Homestead, Woodmere, Gerdview
- JHB South
- JHB South, Marshalltown, Salisbury Claims
- JHB West
- JHB West, Newtown, Fordsburg
- Karenpark, The Orchards
- Kookrus
- Kookrus, Bolton Wold AH
- Kookrus, Buyscelia AH
- Kookrus, Rothdene
- Kosmosdal
- Kwaggasrand
- Laudium
- Leeuhof
- Lepalale
- Lombardy Estate, Newmark Estate, Siverwoods Estate
- Lombardy Estate, Newmark Estate, Siverwoods Estate, Wapadrand, Shere
- Mabalingwe
- Malvern East
- Mamello
- Modder East Orcherds
- Mogokgwane
- MooiNooi
- MooiNooi AH
- Mountain View
- Mountain View, Parktown Estate
- Murrayfield
- Murrayfield, Meyerspark
- Nanescol AH
- New sectors at Three Rivers
- Nigel
- Nigel, Ferryvale
- Nigel, Laversburg
- Nigel, Visagie Park
- Safari Tuine
- Safari Tuine, Boschdal
- Safari Tuine, Geelhout Park
- Safari Tuine, Protea Park
- Sandhust
- SAPS Complex
- Sasol
- Sasolburg
- Silverfield / Sivervield
- Soland Park
- South Hills, Steeldale
- South Hills, Steeldale, Tulisa Park
- Steenbokpan
- Sundra
- Tembisa
- Three Rivers, Peacehaven
- Unitas Park
- Unitas Park, Duncanville
- Unitas Park, Waldrift
- Vaal Marina
- Vaal Oewer / Vaal Oewers
- Vanderbijlpark S.E.1 & Vanderbijlpark C.E.6
- Vanderbijlpark S.E.1 only
- Vanderbijlpark S.E.6 only
- Vanderbijlpark S.E.7 & S.E.10
- Vanderbijlpark S.E.7 only
- Vanderbijlpark S.W.1 & S.W.2
- Vanderbijlpark S.W.2 only
- VDBP / VDBP CW1 / VDBP NW7
- Villieria
- Vulcania / Vulcania, Sallies Village
- Waterfall East / Waterval East
- Waverley
- Waverley, Eastlynne, Kilner Park
- Wolmar / Wolmer
- Wonderboom South
- Wonderboom South, Mayville, Les Marais, Eloffsdal
- Zantfontein
- Zantfontein, Enormwater AH, Kirkney
Managed Services & SD-WAN — FAQs
What is a Managed Services Provider (MSP)?
An MSP runs your IT under contract: 24/7 monitoring, security, and SLA-backed response and restore.
We operate endpoints, LAN/Wi-Fi and WAN with KPIs and monthly reports.
How is SD-WAN different from MPLS or site-to-site VPN?
SD-WAN is application-aware and steers traffic across multiple links in real time; MPLS/VPN is circuit-centric and static.
Voice/POS/SaaS get priority; path conditioning heals around loss/jitter.
Do we have to replace MPLS on day one?
No — start hybrid and migrate site-by-site with change control.
Keep MPLS where needed, add SD-WAN over fibre/wireless/LTE, then phase out cleanly.
What response and restore times do you commit to?
P1 response ≤ 30 minutes (15-minute NOC ack) and P1 restore ≤ 4 hours, underlay permitting.
See the SLA for all priorities and service credits.
Can you improve voice quality and Teams/Zoom?
Yes — QoS and app-aware policies lift MOS and cut drops.
We prioritise real-time media and use path conditioning to avoid loss/jitter.
What security controls are included?
Hardening, EDR/XDR, email security, MFA/SSO, Conditional Access and VLAN segmentation.
Optionally converge via SASE for cloud-delivered security.
Do you secure Microsoft 365 and Google Workspace?
Yes — MFA everywhere, CA/2SV, OAuth controls, DLP and immutable backups for Mail/Drive/OneDrive/SharePoint.
How long does rollout take?
Typically days for discovery/design; zero-touch kits turn sites up fast.
Underlay timelines depend on local fibre/wireless access.
Do you provide static IPs and VPN?
Yes — static IPv4 on request, site-to-site and remote VPN, plus Private APN for LTE.
Where do you provide on-site support?
SA-wide, with rapid on-site in major metros and nationwide remote management.
See Service areas for the full list.
What does it cost?
Predictable monthly OPEX based on users, sites and services; hardware can be financed.
Start with a quick scoping call — WhatsApp us or get a quote.
Do you offer fully managed and co-managed options?
Yes — we can run everything or share dashboards/RBAC while your team handles day-to-day.
See Managed Services for models and scope.
Hand off IT to Screamer — secure, monitored, SLA-backed
We’ll map your estate, fix quick wins, and run the rest 24/7 under one clear SLA.